Shipping policy

We carefully pack and inspect every Tolle order before it leaves us.

Order Processing

Orders are typically processed and handed off to the carrier within 3–5 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day. During launches, holidays, or periods of high order volume, processing times may take slightly longer.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping rates and available delivery options are calculated and displayed at checkout based on your order and delivery address.

Delivery Times

Estimated transit times are displayed at checkout and begin once your order has been transferred to the carrier.

All delivery dates are estimates and are not guaranteed.

TOLLE LLC is not responsible for carrier delays caused by weather, transportation disruptions, customs processing, or other circumstances outside of our control.

Shipping Addresses

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at hello@shoptolle.com. We will do our best to make changes before the order ships, but we cannot guarantee that an address can be changed once fulfillment has begun.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us at hello@shoptolle.com with your order number and details of the issue.

For damaged shipments, please include photos of the product and packaging so we can review the issue and work with the carrier where appropriate.

International Orders

International shipping availability and rates are displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their destination country unless otherwise stated at checkout.

International orders are subject to our Return & Refund Policy.

Questions

For questions regarding your order or shipment, contact us at hello@shoptolle.com.