Frequently Asked Questions
Tollé was designed to deliver the protection and organization of a professional camera bag without the technical or tactical aesthetic.
We are built to move seamlessly between shoots, travel, work and everyday life without looking like a piece of gear.
Yes. The padded camera insert is fully removable, allowing Volume One to transition from a camera bag into an everyday backpack, diaper bag, etc.
Volume One is designed to carry a camera body, multiple lenses and everyday creative essentials while keeping your gear protected and organized.
Exact capacity will depend on the size of your individual camera bodies, lenses and accessories.
Volume One includes a padded laptop compartment designed to accommodate laptops up to 16 inches.
Yes. Volume One is carry-on friendly and fits under most airplane seats.
It also features a built-in trolley sleeve on the back so you can securely slide it over the handle of your roller luggage while traveling.
Volume One features a premium faux leather exterior, a fully lined interior, a padded removable camera insert and antique brass hardware.
Every material was selected to balance refinement, durability and function.
No!
While Volume One was designed around the needs of photographers and creators, the removable camera insert allows it to function just as easily as a premium everyday, work or travel backpack.
For everyday care, wipe the exterior gently with a soft, damp cloth and allow it to air dry.
Avoid harsh cleaning chemicals, machine washing, excessive moisture and prolonged exposure to extreme heat.
Orders are typically processed and handed off to the carrier within 3–5 business days after your order is placed.
Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping rates and available delivery options are calculated at checkout based on your order, delivery address and selected shipping method.
You may request a return within 7 days of delivery.
To be eligible for a return, the item must be unused, unworn and in like-new condition with all original packaging, tags, inserts and accessories.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Every Tollé product is individually inspected before shipment.
If your item arrives damaged or you discover a defect, please contact us within 14 days of delivery at hello@shoptolle.com with your order number, a description of the issue and photos showing the damage or defect.
Once reviewed, we’ll provide an appropriate remedy, which may include a replacement, repair or refund.
For questions about your order, shipping, returns, products or anything else, contact us at hello@shoptolle.com.
We aim to respond within 1–2 business days.